Don't just automate your experience.
Elevate it.
​​I help organizations to better understand and serve their customers.
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Customer expectations have never been higher. Employee engagement has never been lower. The time to earn loyalty through elevated experiences is now.
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My gift is helping businesses to connect with their customers and employees like never before. Whether it's an energizing keynote, dynamic and distinctive content, or transformational consulting, let's build an experience that will last.
SERVICE OFFERINGS
NATE HAS YEARS OF CX CONSULTING EXPERIENCE WITH WORLD-CLASS BRANDS
ABOUT
Nate Brown helps Customer Experience leaders to better understand and serve their customers. Having seen many sides of the CX ecosystem as a practitioner, consultant, and analyst, Nate is widely known for his innovative perspective and contagious energy.
As a community builder, Nate co-founded CX Accelerator in 2018. Quickly growing to over five thousand members, this vibrant collection of CX leaders is helping one another to maximize their career journeys around the world. From digital cohorts, to in-person gatherings, to a world-class CX day celebration, CX Accelerator is a major force for good in the experience space.
As a CX leader / educator, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2018, and a top global CX thought leader by ICMI, CX Network, Exceeders, Netomi, and MartechVibe to name a few. Nate was voted "most impactful influencer in the CX landscape for 2023" by Kustomer. He has been widely recognized for his unique ability to infuse excitement into the work of CX for employees at all levels of the organization.
As a Customer Experience executive and consultant, Nate has built up contact centers from scratch, anchored complex CX functions, and helped to foster exceptional employee-customer connections in dozens of organizations. He's worked in a variety of industries including gaming, SaaS, technology, retail and healthcare for major national brands.
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If you are looking for that unique individual who can design, activate, and execute on a major CX transformation, look no further than Nate Brown.
We were very fortunate to have Nate kick off our conference with a fabulous keynote - and to have his presence for the event. Nate added a lot to our community!" - Bruce Belfiore
We had the wonderful opportunity of working with Nate while examining our approach to CX. One 20-yr+ veteran colleague shared with me, “Nate led the most engaging session I have ever experienced!” - Rich Wilder
"Working with Nate is an inspiring experience. His innovative thinking and dedication to his work are remarkable. His positive energy make even the most hectic days enjoyable and productive."
- Veronica Rose